Event run times
Page Title: Event run timesText: Events that can be defined and the intervals of their run times InstructionsService - runs every 10 mins Software- runs every 30 mins Hard disk - runs every 30 mins CPU...
View ArticleHow to use remote desktop protocol (RDP) with NTR Service Desk
Page Title: How to use remote desktop protocol (RDP) with NTR Service DeskText: How to enable Remote Desktop Protocol (RDP) and how to remote control a computer in NTR Service Desk using RDP...
View ArticleLoad balanced Internet connection with NTR products
Page Title: Load balanced Internet connection with NTR productsText: Possible problems and solutions when using a load balanced Internet connection Instructions If you have a load balanced Internet...
View ArticleWhat are the standard ports that are used to connect?
Page Title: What are the standard ports that are used to connect?Text: Lists the standard ports used by NTR applications InstructionsThe standard ports are as follows:21, 80, 110, 443, 11438TCP...
View ArticleHow do I rename a computer in NTRadmin 1.8?
Page Title: How do I rename a computer in NTRadmin 1.8?Text: How to rename a computer added to the console in NTR Admin, version 1.8 InstructionsLog in to NTR Admin Go to the Computers tab In the...
View ArticleWhy do I get an error message regarding Interactive services?
Page Title: Why do I get an error message regarding interactive services?Text: Why you might receive an error message regarding interactive services when trying to install an IRC on a computer running...
View ArticleUnable to log in to the console
Page Title: Unable to log in to the consoleText: Common reasons for console login difficulties Instructions There are generally two common scenarios that most users will experience:The maximum amount...
View ArticleSlow response in remote control and hardware acceleration
Page Title: Slow response in remote control and hardware accelerationText: How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues with response times when doing a...
View ArticleWhat are the minimum requirements for remote controls?
Page Title: What are the minimum requirements for remote controls?Text: Lists the minimum requirements for optimal user experience with NTR products InstructionsBandwidth per agent when only using chat...
View ArticleWhy do I get fake fath fessage in NTR Service Desk
Page Title: Why do I Get “fake path” message in NTR Service Desk?Text: What to do when you get the message "fake path" when doing a file transfer in NTR Service Desk InstructionsIf you see "fake path"...
View Article
